Hey there, fashion lover! We know that sometimes things don’t work out—maybe those jeans aren’t the perfect fit, or that knitwear isn’t quite the color you imagined. No worries! At Hollister Store, we’ve made our returns and exchanges process as smooth and stylish as our clothes. Read on to learn how we’ll help you get exactly what you want for your killer wardrobe!

Our Return Policy Basics

Return Window: 15 days from delivery date

Condition: Items must be unworn, unwashed, with original tags attached

Return Shipping: Customer responsible for return shipping costs

Refund Method: Original payment method

Step-by-Step Return Process

  1. Contact Our Team
    Email us at [email protected] within 15 days of receiving your order. Use our template below to make it super easy!
  2. Wait for Approval
    Our style-savvy team will review your request and send you a Return Authorization Number within 1-2 business days.
  3. Package Your Items
    Place the items in their original packaging with all tags still attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return
    Send your package to:
    Hollister Store Returns
    415 Blair Court
    Kansas City, US 64106
    We recommend using a trackable shipping method.
  5. Get Your Refund
    Once we receive and inspect your return, we’ll process your refund within 3-5 business days.

Exchange Process

Want to exchange for a different size or color? The process is just as easy!

  • Follow the same steps as above, but specify “EXCHANGE” in your email
  • Let us know what you’d like to exchange for
  • We’ll ship your new item as soon as we process your return
  • If the exchange item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Hello Hollister Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Order Date: [Date You Placed Order]

Items to Return/Exchange:

  • [Item Name], [Size], [Color] – [Reason for Return]
  • [Add additional items if needed]

Preferred Resolution: Refund / Exchange for [Specify what you want instead]

Reason for Return: [Size issue, color mismatch, changed mind, etc.]

Thank you!

[Your Name]

Refund Timeline & Method

We process refunds faster than you can say “add to cart!” Here’s what to expect:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (credit card, debit card, or PayPal)
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution

Note about Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your new item to you!

Non-Returnable Items

To ensure hygiene and quality standards, we cannot accept returns on the following items:

  • Underwear & Nightwear (for obvious hygiene reasons)
  • Swimwear with removed hygiene liners
  • Items without original tags or showing signs of wear
  • Personalized or altered items

International Returns

Since we ship worldwide (except Asia and some remote areas), here’s what our international customers should know:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our friendly team is here to help make your Hollister Store experience perfect! Reach out to us at:

Email: [email protected]
Address: Hollister Store, 415 Blair Court, Kansas City, US 64106

We typically respond within 1-2 business days—faster than our free shipping!

Thanks for shopping with Hollister Store. We’re here to make sure you love every piece in your wardrobe! 🚀

Live your best life in style!
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